FAQ

File Specifications:

  • Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies
  • Outline all text
  • Flattened PDF (Single Page) or JPEG file types only
  • Remove all crop marks/bleed otherwise they will be printed
  • File must be the same exact size as what is ordered (exception is Gallery wrap Fold Edge and Products with templates)
  • CMYK only (we do not print Pantone/5th/Spot/RGB)
  • 150 dpi
  • If using a template, the file uploaded to our site should match the exact “template size” (different than “graphic size”).
  • Do not scale template files, just flatten them and save at 150 dpi
  • Files over 200″ can be scaled
  • Under 300 mb for upload ***Remove EVERYTHING from your file that you do not want printed on the final product – especially hidden layers and template guidelines.

  • Make sure all objects are embedded and flattened (we do not print Non-Native Art).

  • If the file is made in Indesign, please flatten the file in Illustrator or Photoshop and export to a JPEG ONLY as we don’t recommend using Indesign at our facility.
  • If using Compound Paths to create transparencies/shapes, please completely rasterize or flatten them into the file or they may print incorrectly.

  • We do not have specific measurements for Panel jobs. If you are printing in Panels, please make sure you are providing a minimum of 1″ overlay in your files.

Template set up (general directions):

  • Design on a layer on top of our template
  • Once the design is made, delete the entire layer that includes the blue space/text/guidelines we provide or else they will be printed
  • Flatten all objects/transparencies/gradients/swatches and outline all text
  • Save the file as a flattened PDF or JPEG full size at 150 dpi
  • The size of the file uploaded to the website should be exactly the same size as the template was provided, including the artboard (white) space in the file

  • Our template is used as a guide or reference to show general placement of logos/graphic elements

  • We print on white material, if you leave an area blank it will print white

No bleed or crop marks. Make your artwork match the size requested on the order. We are not responsible for crop marks or registration printed.

It is not always necessary to scale your artwork down but here are a few good things to know
Vector Art
Is your file be over 200″? If yes you will want to scale it down to 50%. While Illustrator has a maximum artboard size nearly 228″. Acrobat and others will only read up to 200″ resulting in lost artwork. So while the artwork looks ok in Illustrator, it will not print correctly.
Raster Art
Will your file be over 30,000 pixels along either axis? If yes you will need to reduce the resolution of the file to reduce the overall file size to 30,000 or less. This will maintain the correct file size and aspect ratio. Don’t be worried about losing quality. A 30,000 pixel document at 150dpi is nearly 16′ and would not be viewed close up anyway.

If there is any issue with your order you must report the problem within 5 business days after the delivery date. Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • As a wholesale manufacturer, we do not accept returns for refunds.
  • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
  • The product is lost, delayed or returned to Promo Crafted due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
  • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
  • Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  • Errors that exist in files uploaded by customers, e.g. misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and wrong artwork size are not production error and does not qualify for reprint or refunds.
  • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
  • Products that do not exactly match color or ink density. Promo Crafted do not color match or match customer specified ink density.
  • Orders that are duplicated as a result of customer error.
  • Orders that are canceled after the order has entered into production (or any process thereafter).
  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
  • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
  • The release of an order by the shipper without obtaining a signature.
Shopping Cart
Scroll to Top