This Refund Policy outlines the terms and conditions for refunds of credits purchased on PromoCrafted.

1. General Refund Policy

Credits purchased on PromoCrafted are generally non-refundable. However, we may consider refunds in the following circumstances:

• Technical issues preventing service usage
• Duplicate purchases
• Unauthorized transactions
• Service unavailability for extended periods

2. Refund Eligibility

To be eligible for a refund:

• The request must be made within 7 days of purchase
• Credits must not have been used
• The reason must fall under our refund criteria
• All refund requests must be submitted through proper channels

3. Non-Refundable Items

The following are not eligible for refunds:

• Used credits
• Credits purchased more than 7 days ago
• Credits used for content generation
• Credits purchased during promotional periods

4. Refund Process

To request a refund:

• Contact our support team through the contact form
• Provide your order number and reason for refund
• Allow 3-5 business days for review
• If approved, refund will be processed within 7-10 business days

5. Special Circumstances

We may consider refunds in special circumstances such as:

• Extended service outages
• Major platform changes affecting service
• Legal requirements
• Technical issues preventing service usage

6. Refund Amount

The refund amount will be:

• Full amount for unused credits
• Pro-rated amount for partially used credits (if applicable)
• Minus any processing fees (if applicable)

7. Contact Information

For any questions regarding refunds, please contact our support team.